Terms of Service

Who we are

GoFlora Suite is operated from BB7, Victoria Falls, Zimbabwe. Throughout this document, "we", "us" and "GoFlora" mean GoFlora Suite, and "you" means the person using the service.

By creating an account or using any part of the service, you agree to these terms. If you do not agree with them, please do not use the service.

What GoFlora Suite provides

GoFlora Suite is a platform that connects you with independent transport providers, hospitality partners and vendors. Our current services include GoFlora Transport for rides and airport transfers, and a partner portal used by hotels and tour operators to arrange rides for their guests. Other services listed on our site are not yet available.

We are not a transport operator. We do not own vehicles and we do not employ drivers. When you book a ride, the transport contract is between you and the driver or operator who accepts it. Our role is to connect you, carry the booking and its payment, and provide support when something goes wrong.

Your account

You need an account to book. You must give accurate details, keep your password to yourself, and tell us promptly if you think someone else has access to your account. You are responsible for activity carried out under your account.

You must be old enough to enter a binding contract where you live. We may suspend or close an account that is used in breach of these terms, or where we reasonably suspect fraud.

Booking a ride

When you request a ride you tell us where you are going and when. Drivers may then submit offers, and you choose which offer to accept. A booking is confirmed once you accept an offer and, where payment is taken up front, once that payment succeeds.

Estimated distances, durations and arrival times shown in the app are estimates. They depend on traffic, weather and road conditions, and we cannot guarantee them.

Please be at the pickup point at the agreed time. Drivers are not obliged to wait indefinitely, and a driver who waits may be entitled to a waiting charge.

Fares, payment and currency

The fare you see before you confirm is the fare for that booking, unless the trip changes — for example a different destination, extra stops or extra waiting time.

Our billing currency is US dollars. Where an amount is also shown in another currency, that figure is provided for convenience only; the US dollar amount is the one charged.

Card and mobile payments are processed by our payment provider, Payonify. We do not receive or store your full card details. Some rides may instead be settled in cash directly with the driver, where the driver has offered that option.

Where a partner has arranged and agreed to fund a ride, that ride is billed to the partner rather than to you.

Cancellations, refunds and disputes

You can cancel a booking in the app. A cancellation fee may apply once a driver has been assigned and is on the way, because the driver has already incurred cost. Any fee that applies is shown to you before you confirm the cancellation.

If a driver cancels, or nobody accepts your request, you are not charged, and any payment already taken is refunded.

If something goes wrong with a trip you can raise a dispute in the app. We will look at the trip record, the payment record and anything either side submits, and we will tell you the outcome. Refunds are returned by the same method you paid with.

Partner accounts and promo codes

Hotels, lodges and tour operators may hold a partner account to arrange rides for their guests. Partner staff act for the partner, and the partner is responsible for what its staff do with the account.

Promo codes are issued for a stated purpose and may carry limits on how often and until when they can be used. We may deactivate a code that is being used outside that purpose. Codes have no cash value and cannot be resold.

Acceptable use

When using GoFlora, please do not:

• book on someone else's behalf without their knowledge, or use payment details that are not yours;
• behave in a way that is unsafe, threatening, harassing or discriminatory towards a driver, a partner or our staff;
• damage a vehicle, or carry anything unlawful or dangerous;
• try to interfere with, overload or reverse-engineer the service, or access it by automated means without our written permission;
• copy or resell any part of the service.

Ratings and content you submit

You may be able to rate a trip and leave a comment. Please keep it factual and about the trip. We may remove content that is unlawful, abusive or clearly untrue.

You keep ownership of what you submit, and you give us permission to store and display it as part of running the service — for example showing a driver's rating average to other passengers.

Liability

We work to keep the service available and accurate, but we provide it as it is. We do not promise it will be uninterrupted or error-free.

Because the transport itself is provided by independent operators, we are not responsible for their conduct or for the condition of their vehicles, beyond our obligations under the law that applies to us. We remain responsible for our own acts and omissions, and nothing here limits liability that cannot lawfully be limited — including liability for death or personal injury caused by negligence, or for fraud.

Changes to these terms

We may update these terms as the service changes. The date at the top of this page shows when it was last revised. If a change materially affects you we will give notice in the app or by email. Continuing to use the service after a change means you accept the updated terms.

Contact and governing law

Questions about these terms, or about a specific trip, can go to terencechangadeya@gmail.com or +263 778 463 020. Our support hours are on the contact page.

These terms are governed by the laws of Zimbabwe, and the courts of Zimbabwe have jurisdiction over any dispute arising from them.

See also our Privacy Policy, which explains what we do with your information.